If you want a meter installed or have an issue we need to look into, you can usually book an appointment in direct with your energy supplier who have access to our systems. Alternatively, we will be notified of your request and contact you directly to agree a date we can attend.
Provider of end to end metering and smart services
We partner with UK energy suppliers and smart meter manufacturers to install smart meters safely on their behalf.
Why smart meters
Smart meters are crucial to the government’s efforts to reduce the UK’s carbon emissions and help ensure your bills are more accurate.
If you want a smart meter, you’ll need to get in touch with your energy provider. They will contact us with the information we need to arrange your installation.
Booking a smart meter installation
Key energy providers
Commercial metering services nationwide
AES are dedicated to providing a high quality and safe service for all our metering customers. Our in house team of over 300 engineers service both our domestic and commercial customers throughout the UK.
If you are a business with a half hourly setup, don’t hesitate to contact us about our MEM services. AES will install and maintain various meter types including smart and half-hourly.
We provide an end to end solution for all our clients and will assist you on the best choice for your business. Our customers are well looked after by our team of experienced engineers and technicians.
/ Smart meter
What you need to know about an appointment with AES
01
Book In
02
Pre appointment
Before your appointment day we will send out polite reminders that we will be attending. Should there be any changes in this period, we have a customer self services platform to make changes as needed. You can also contact our dedicated metering call centre any time.
03
Installation
Installing a smart meter takes around an hour. Your engineer will need to access your current
electricity and gas meters. Once it’s up and running, your engineer will show you how to use your
new smart meter and answer your questions.
AES – meter equipment managers
Here’s what you can expect from AES
01
Excellent customer service
Our in-house team gives support and advice to customers and engineers, making sure everything is in place for a smooth transition. Our engineers go above and beyond to make all customers feel safe and will teach new customers how to use their smart meter.
02
Training and Quality Assurance
We are responsible for ensuring that we have left our customers with a safe installation. We do this by providing detailed in-house training, mentoring, and on going training to account for new industry developments. Our dedicated field team is responsible for supporting and auditing our engineering team to ensure our customers get the best possible service.
03
Logistics and Asset Management
Our main warehouse is located in Dartford and we have supporting satellite warehouses throughout the UK. All of our metering related assets are managed internally round the clock by our amazing warehouse team. We have full stock control and visibility for both forward and reverse logistics using our bespoke stock management system. We pride ourselves on offering this unique approach to asset management and as a result have built strong relationships with our clients and their chosen meter asset providers.
