Privacy Policy

Our Products
Privacy Policy

AES Smart Metering Ltd operates under the trading names AES, AES Smart, AES Switch, AES Charge,
AES Smart Metering, and AES Metering. We are a company registered in England and Wales
(Company Number 08568952). Our registered office is at 94 Silver Street, 1st Floor Rear Office,
Enfield, Middlesex, EN1 3EP. References to “AES”, “our”, “us”, or “we” refer to AES Smart Metering
Ltd. References to “our website” refer to.

Our Values and the Purpose of This Policy
We prioritize your privacy and are committed to being transparent and fair in collecting and using
your personal information. This policy outlines what to expect when we handle your personal
information and informs you of your rights regarding your data. We strive to improve our privacy
practices continuously and welcome your feedback via the contact details in Section 12.

Who This Policy Applies To
This policy applies to:
• Visitors to our website.
• Customers and employees of customers.
• Prospective customers and individuals who contact us with inquiries.
• Depending on our relationship with you, the collection and use of your information may
vary. Follow the links within this policy to learn more about the specific information we
collect and how we use it.

Contents of This Policy
This privacy policy covers the following important topics:
• How we obtain your personal information.
• Collection and use of your personal information.
• Our legal basis for using your personal information.
• Sharing your personal information with others.
• Storing your personal information.
• Your rights.
• Information regarding children.
• Marketing practices.
• Transferring your personal information.
• Risks and data security measures.
• Links to other websites.
• Changes to this policy.
• Contact information and how to make a complaint.

Your Rights to Object
You have the right to object to the use of your personal information as detailed in Section 6.
Notably:
• You may request that we cease using your personal information for direct marketing. Upon
such a request, we will stop.
• You may ask us to consider any valid objections you have to our use of your personal
information when we process it based on legitimate interests.
More information is available in Section 6.

Actions and Confirmation
Please read this privacy policy carefully to understand how we manage your personal information.
By engaging with us as described in this policy, you confirm that you have read and understood the
entire policy.

Detailed Information
1. How We Obtain Your Personal Information
• You may provide your personal information voluntarily, or we may receive it from third
parties such as marketing agencies, market research companies, suppliers, contractors,
consultants, public websites, and public agencies.
• 1.2 You might provide personal information via online forums on our website, account
setup, bulletin boards, forums, phone, email, or other contact methods.

2. Collection and Use of Your Personal Information
Different sections below describe our relationship with you, the information we collect, and how
we use it.

2.1 Visitors to Our Website
(a) Personal Information Collected: We may collect the following:
• Name and title.
• Postal address.
• Email address.
• Telephone number.
• Correspondence details.
• Updates to provided information.
• Information from third-party sources.
We automatically record information when visiting our website (e.g., IP address, browser type, and
behaviour on our site).
(b) Use of Personal Information:
We use this information to:
• Allow website access and order placements.
• Respond to inquiries.
• Improve and secure our website.
• Customize the website to individual preferences.
• Analyse website usage.
(c) Cookies: We use cookies to tailor your experience. You can block cookies via browser settings,
but this may limit website functionality. Refer to our cookies policy for more information.

2.2 Customers and Employees of Customers
(a) Personal Information Collected: We may collect:
• Name, postal address, email address, telephone number.
• Age, current energy supplier.
• Emergency contact, car registration number.
• Correspondence details and updates.
• Business information, health and safety data, CCTV recordings.
(b) Use of Personal Information: We use this information to:
• Provide services and facilitate deliveries.
• Respond to inquiries.
• Send administrative communications.
• Ensure safety and security.
• Conduct market research and statistical analysis.
(c) Source and Special Categories of Data: We may receive information from third parties. We do
not collect special categories of data.
(d) Service Requirements: Certain information is essential for providing services. If not provided,
access to some materials may be restricted.

2.3 Prospective Customers and Inquiries
(a) Personal Information Collected:
We may collect:
• Name, postal address, email address, telephone number.
• Preferences, correspondence details, current energy supplier.
(b) Use of Personal Information:
With consent or legitimate interests, we may contact you for business development and marketing
purposes.

2.4 Additional Reasons for Data Collection
We may also use your personal information for:
• Handling inquiries or requests for information.
• Corporate reporting and administration.
• Complying with laws and regulations.
• Protecting our legal rights.
Further Processing: Before using your information for purposes outside those listed, we will assess
compatibility with this policy. Contact us for more details on this analysis.

3. Legal Basis for Using Your Personal Information
3.1 Our legal bases include:
• Performance of contractual obligations.
• Compliance with legal obligations.
• Legitimate interests (e.g., business growth, safety, marketing).
3.2 In some cases, we may rely on your consent for marketing purposes.
3.3 You may withdraw consent at any time by contacting us, but this may affect our ability to
provide certain marketing materials.

4. Sharing Your Personal Information
4.1 We may share your personal information with our group companies for internal purposes.
4.2 We share information with:
• Referring third parties for installation services.
• Third-party service providers and sub-contractors.
• Public agencies and emergency services.
• Marketing and analytics providers.
4.3 All third parties are subject to privacy and security obligations.
4.4 We may disclose information to:
• Buyers or sellers in business transactions.
• Comply with legal obligations.
• Protect rights, property, or safety.
4.5 Anonymized, aggregated data may be shared for reporting or marketing.
4.6 We will not share your personal information without notifying you and obtaining consent where
necessary.

5. Storing Your Personal Information
5.1 We retain your personal information only as long as necessary for processing purposes or legal
compliance.

6. Your Rights
6.1 You have rights to:
• Access your information.
• Update incorrect information.
• Delete information under certain circumstances.
• Restrict processing in specific situations.
• Stop direct marketing.
• Data portability.
• Object to processing based on legitimate interests.
6.2 We will respond to requests within a reasonable timeframe, usually within one month.
Exceptions may apply.
6.3 Contact us to confirm your identity before processing your request.

7. Children
• You must be 18 or over to purchase from us.
• We do not knowingly collect information from children.
• Contact us if you believe we have collected information from a child.

8. Marketing
8.1 We may use your information for marketing.
• We may send marketing communications if it is in our legitimate interests or if you have
consented.
• We will obtain consent where legally required.
• Contact us to stop receiving marketing communications.

9. Transferring Your Personal Information
9.1 Your information may be accessed by staff or suppliers outside the UK or EEA. We ensure
appropriate measures to protect your data in these instances.

For further information or to exercise your rights, please contact us at
hello@aes-smartmetering.com.

Testimonials

Name
Services Provided
Year
Jackie Scales
Smart meter installation
2023
The engineer who fitted my smart meter was very polite and respectful of my property. He explained everything I needed to understand my new meter for which I am very pleased.
Alex Heslop
Smart meter installation
2024
Great service today from Paul Cooke at Aes-Smart fitting a much awaited smart meter for our Octopus Energy domestic supply. Many months of waiting but once Paul arrived he made the whole process straightforward, taking all issues in his stride, where others would be finding problems. His work was clean, fast and tidy from a well equipped van; he even mended a broken hinge on our meter cabinet.
Tracey Robinson
Smart meter installation
2024
Wanted to provide feedback on Adam Berry AES Smart Metering.... Arrived today to install my elderly parents smart meter - Mum is nervous of people coming in the house but actually asked me to provide feedback on what a lovely gentleman Adam is!

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